Frequently Asked Questions
The most common guest questions, answered briefly.
What time is check-in and check-out?
Check-in starts at 15:00, and check-out is by 11:00.
How do I enter the hotel if there is no physical reception?
We use self check-in: on the morning of your arrival, you will receive access codes and instructions. With these, you can enter the building and your room any time after 15:00.
Can I arrive earlier than 15:00?
Yes, if your room is ready — it depends on availability on the day of arrival. If not, you may leave your luggage in the ground floor luggage room.
Does the building have an elevator?
No, rooms are accessible by stairs. If you have large luggage or need assistance, please let us know in advance.
Do you have parking?
Yes, private spaces on a parallel street, a few minutes’ walk away, 100 lei per day, with no height or weight limit. Spaces are limited and must be reserved in advance.
Do you offer breakfast?
Yes, as a takeaway, 50 lei per person, on request — please let us know in advance.
Can I receive an invoice for my company?
Yes. Please send us your company name, tax code / VAT code, and email before check-out. After check-out, invoices are issued to individuals.
How do I pay?
Online, securely, at the time of booking or via payment link. We will never ask for your card details by phone or chat.
What is the cancellation policy?
It depends on the chosen rate: the non-refundable rate is more advantageous, but cannot be cancelled free of charge; the flexible rate allows changes or cancellations according to the conditions displayed at the time of booking.
Do you offer discounts for long stays?
Yes: 10% discount for a minimum of 4 nights, when booking directly.
Is Wi-Fi available?
Yes, complimentary Wi-Fi. You will receive the login details together with your arrival instructions.
Are pets allowed?
Please ask us before booking; our team will confirm.
Who can I contact if I have an issue during my stay?
Our virtual receptionist is available 24/7 by phone and chat; urgent matters are immediately forwarded to our team, who will call you.